FAQs

Find answers to common questions about the app, telehealth appointments, scripts, referrals, billing, and support.

FAQs

Frequently asked questions

Find quick answers about bookings, costs, scripts, and how the app works.

What can I speak to a doctor about?

What is ODC?

Who can use ODC?

Can I get a medical certificate online?

Can I get a blood test referral & Xray request using ODC?

What medications are available through ODC?

What happens once my prescription is approved?

Am I guaranteed to receive a prescription?

Are ODC services Medicare bulk billed?

What are your hours of operation?

Do you provide prescription repeats?

How do I download the ODC app?

Where are your doctors located?

Our doctors are based in Australia and are registered with AHPRA. Consultations are completed online through the Online Doctor Consult app.

What areas in Australia do you service?

Yes. Online Doctor Consult is available across Australia, including metro, regional, and remote areas, provided you have an internet connection.

Who will I be speaking with during my appointment?

You’ll speak with an AHPRA-registered Australian doctor through a secure telehealth consultation in the app.